Ticket returns

You can return a ticket no later than 24 hours before the trip departs — 80% of the ticket price is refunded.

If the carrier cancels the trip, the full ticket price is refunded as well.

Less than 24 hours before departure, after the trip has departed or after the passenger has boarded, the ticket can’t be returned.

The general return terms are set out in the public offer agreement and on the “Payment terms” page.

How to return a ticket

• Open the ticket using the link in the email or under “My tickets”.
• Tap “Return ticket” — the refund amount is shown before you confirm.
• Confirm the return: the tickets stop working and the seats are released.
• Or write to / call us — contacts below.

When the money arrives

Card payments can’t be refunded in cash: the money goes back to the card you paid with within 21 (twenty-one) working days.

Contacts