This is an English translation of the Russian text, provided for convenience.
Payments by bank card are processed through the FreedomPay payment system (Freedom Bank Kazakhstan JSC).
VISA and MasterCard cards are accepted, as well as Google Pay.
Online payments are processed in accordance with the rules of the Visa and MasterCard international payment systems, following the principles of confidentiality and payment security, using modern methods of verification, encryption and data transfer over closed communication channels. Card details are entered on FreedomPay’s secure payment page.
On the card details page you will need to enter the card number, the cardholder’s name, the expiry date and the three-digit security code (CVV2 for VISA or CVC2 for MasterCard). All the required details are printed on the card.
The three-digit security code is the three digits on the back of the card.
You will then be redirected to your bank’s page to enter the 3DSecure code that arrives by SMS. If you do not receive the 3DSecure code, please contact the bank that issued your card.
A payment may be declined if:
- the bank card is not enabled for online payments – you can check this with your bank;
- there are not enough funds on the card – you can check your balance with the bank that issued the card;
- the card details were entered incorrectly;
- the card has expired. The expiry date is usually shown on the front of the card (the month and year until which the card is valid). You can check it with the bank that issued the card;
For questions about card payments and other questions about the website, please call +7 700 280 32 68.
The personal information you provide (name, address, phone, email, card number) is confidential and is not disclosed. Your card details are transmitted only in encrypted form and are not stored on our web server.
Ticket return rules
Card payments cannot be refunded in cash. Refunds are governed by the rules of the international payment systems.
- a ticket can be returned on the website, on the ticket page, no later than 6 (six) hours before the trip departs – 80% (eighty percent) of the ticket price is refunded; the refund amount is shown before the return is confirmed;
- less than 6 (six) hours before the trip departs, after the trip has departed or after the passenger has boarded, the ticket cannot be returned;
- if the carrier cancels the trip, the full ticket price is refunded.
The full return terms are set out in sections 8 and 9 of the public offer agreement.
Money is returned to the bank card used for payment within 21 (twenty-one) working days of the return. The period is counted in working days, excluding public holidays and weekends.
If you cannot complete a return on the website, write to support@saparga.kz or call +7 700 280 32 68.
To get money back for transactions made in error, send a written request with a copy of your ID card or passport and receipts confirming the erroneous charge to support@saparga.kz. The amount of such a refund equals the amount charged in error.
E-ticket delivery
The e-ticket is sent to the email address provided at purchase immediately after the payment is confirmed, and is also available on the website via the link in the email. More details are on the “E-ticket” page.