This is an English translation of the Russian text, provided for convenience.
This public offer (the “Offer”) is an agreement between “One Day Labs” Limited Liability Partnership (BIN 261140009438) (the “Contractor”), owner of the Saparga service at saparga.kz, and an individual placing an order on the website (the “Customer”). The Offer sets out the terms on which the Contractor provides services of issuing and selling e-tickets for carriers’ intercity bus trips.
01General provisions
1.1The Contractor publishes this Offer as a proposal to individuals in accordance with Articles 395, 396 and 447 of the Civil Code of the Republic of Kazakhstan (the “Civil Code”).
1.2The Offer may be accepted by any individual with legal capacity who intends to buy tickets for trips listed on saparga.kz.
1.3Payment by the Customer for an order placed on the website constitutes acceptance of the Offer. Before paying, the Customer confirms agreement with the Offer by ticking the box “I have read the terms of the Agreement in full, all terms of the Agreement are clear to me, and I agree with all terms of the Agreement”. From the moment of acceptance, the agreement between the Contractor and the Customer is deemed concluded on the terms of the Offer in full and without exception.
1.4The Offer, all amendments to it, and information on trips, prices, payment and ticket returns are published on saparga.kz. The Contractor may amend the Offer; amendments do not apply to orders paid before their publication.
02Terms
- Service – the saparga.kz website owned by the Contractor, through which the Customer finds trips, chooses seats and books tickets;
- Carrier – a legal entity or individual entrepreneur that carries passengers by bus on a trip; the Carrier’s name and BIN/IIN are shown in the trip description and on the ticket;
- Trip – a journey of the Carrier’s bus along a route on a certain date and time, listed in the Service;
- Passenger – an individual in whose name a ticket is issued (the Customer and/or persons whose details the Customer entered when placing the order);
- E-ticket – an electronic document with a QR code and booking code confirming the Passenger’s right to travel on the Trip in the seat stated.
03Subject of the offer
3.1The Contractor provides the Customer with services of searching for Trips, booking seats on the bus, issuing and selling E-tickets for Carriers’ intercity bus Trips, and returning tickets in the manner set out in the Offer (the “Services”).
3.2The Passenger and their baggage are carried by the Carrier named on the ticket. The Carrier is responsible for operating the Trip, its schedule, the technical condition of the bus and the safety of carriage in accordance with the road transport legislation of the Republic of Kazakhstan.
3.3The Contractor’s Services are deemed rendered when the E-ticket is sent to the Customer after the payment is confirmed.
3.4Relations between the Parties are governed by the Civil Code, the Law of the Republic of Kazakhstan “On Consumer Protection” and other regulatory legal acts of the Republic of Kazakhstan.
04Placing an order
4.1The Customer places an order on saparga.kz themselves. Using the Service to search for and choose Trips is free of charge for the Customer.
4.2The Customer chooses the departure and arrival cities, the date and the number of passengers (no more than 4 per order), then chooses seats on the bus map. The chosen seats are held for the Customer for 10 minutes to fill in details and pay; if the order is not paid within this time, the seats are released.
4.3When placing an order, the Customer provides:
- for each Passenger: surname, first name and patronymic (if any) as in their document, IIN for citizens of the Republic of Kazakhstan, or passport number and citizenship for foreign citizens, and sex;
- the Customer’s contact details: email address and phone number.
4.4The Customer is responsible for the accuracy of the details provided. The Passenger’s details must match their identity document. The Contractor does not edit the details provided by the Customer.
4.5Online sales of tickets for a Trip close 30 minutes before its departure.
05Price
5.1The ticket price is shown on the website in tenge of the Republic of Kazakhstan per seat. The full order amount is shown to the Customer before payment and does not change after payment. No additional fees are charged on top of the amount shown.
5.2The Contractor may change prices on the website; a price change does not apply to paid orders.
06Payment
6.1Payment is made by bank card (Visa, Mastercard) or with Google Pay on the secure payment page of the partner bank. Card details are entered only on the bank’s page and are not passed to the Contractor.
6.2Settlements are made in tenge of the Republic of Kazakhstan. The Customer’s obligation to pay is deemed fulfilled when the bank confirms the payment.
6.3The payment and refund procedure is also set out on the “Payment terms” page of saparga.kz.
07E-ticket and boarding
7.1After the payment is confirmed, an E-ticket with a QR code and booking code is issued for each Passenger. Tickets are sent to the Customer’s email and are available on the website under “My tickets”. There is no need to print the ticket.
7.2The Passenger arrives at the boarding point in advance, no later than 20 minutes before the Trip departs, and shows the driver the E-ticket QR code (on a phone screen or printed) or states the booking code.
7.3Each E-ticket is valid for one boarding on the Trip stated on it. Boarding again with an already used ticket is not allowed.
08Ticket returns
8.1The Customer may return a ticket on the website (on the ticket page) no later than 6 (six) hours before the Trip departs; in this case the Customer receives 80% (eighty percent) of the ticket price. The refund amount is shown to the Customer before the return is confirmed.
8.2Less than 6 (six) hours before the Trip departs, after the Trip has departed or after the Passenger has boarded, the ticket cannot be returned.
8.3Once a return is confirmed, the tickets stop being valid and the seats may be sold to other passengers.
8.4Money is returned to the bank card used for payment within 21 (twenty-one) working days. Card payments are not refunded in cash.
09Cancellation and changes of a trip
9.1If the Carrier cancels the Trip, the full price of the tickets is refunded to the Customer’s card used for payment within the period stated in clause 8.4.
9.2The Contractor notifies the Customer of the Trip cancellation by email to the address provided when placing the order.
10Liability of the parties
10.1The Parties are liable in accordance with the legislation of the Republic of Kazakhstan.
10.2The Contractor is responsible for issuing the E-ticket correctly according to the details provided by the Customer and for refunding money in the manner set out in the Offer.
10.3The Carrier is responsible for performing the carriage, the Trip schedule, the safety of baggage and the safety of Passengers in accordance with the road transport legislation of the Republic of Kazakhstan.
10.4The Contractor is not liable for the consequences of the Customer providing inaccurate details, nor for the Passenger being late for boarding.
10.5The Parties are released from liability for failure to perform or improper performance of obligations under the Offer while force majeure circumstances are in effect.
11Personal data
11.1The Customer consents to the collection and processing of personal data (their own and that of the Passengers they entered) by ticking a separate box when placing an order. Personal data is used for issuing tickets, boarding, returns and notices about the Trip, is passed to the Carrier to the extent needed for carriage, and is processed in accordance with the Privacy Policy and the Personal Data Privacy Policy published on saparga.kz.
11.2The Customer confirms that they have obtained the consent of the Passengers whose details they enter when placing an order.
12Other terms
12.1The Customer may send questions and claims to the Contractor at: 4/1 Kayym Mukhamedkhanov St., Nura district, Astana, Republic of Kazakhstan; email support@saparga.kz; phone and WhatsApp +7 700 280 32 68 (24/7).
12.2Disputes and disagreements are settled by negotiation and, if they cannot be settled, in court in accordance with the legislation of the Republic of Kazakhstan.
12.3The Offer comes into force when the Customer accepts it and remains valid until the Parties have fully performed their obligations under it.
12.4The Contractor may expand or reduce the list of Trips in the Service and suspend ticket sales for individual Trips.
13Contractor’s address and details
- Name
- “One Day Labs” Limited Liability Partnership
- Legal address
- 4/1 Kayym Mukhamedkhanov St., Nura district, Astana, Republic of Kazakhstan
- BIN
- 261140009438
- KZT account (IBAN)
- KZ35551Z600009049653
- Bank
- Freedom Bank Kazakhstan JSC
- BIC (SWIFT)
- KSNVKZKA
- Kbe
- 17
- Phone
- +7 700 280 32 68
- support@saparga.kz
- Website
- saparga.kz